be99o Terms & Conditions

In these Terms & Conditions, the following defined terms shall have the meanings set out below unless the context expressly requires otherwise:

• "be99o" / "the Platform" / "we" / "us" / "our" refers to the be99o online betting and casino platform operating at be99o.io, including all associated services, games, features, and tools made available to registered players.
• "Player" / "you" / "your" refers to any individual who registers for, accesses, or uses the be99o platform in any capacity.
• "Account" refers to the individual registered user account created by a player upon successful completion of the be99o registration process.
• "Balance" refers to the total funds held within a player's account at any given time, comprising real-money deposits and any credited bonus funds where separately identifiable.
• "Bonus Funds" refers to any promotional credits, free bet awards, cashback amounts, or other non-cash incentives credited to a player's account as part of a be99o promotional offer.
• "Wagering Requirement" refers to the minimum total betting turnover a player must generate before bonus funds or associated winnings become eligible for withdrawal.
• "BDT" / "৳" refers to the Bangladeshi Taka, the official currency of Bangladesh and the sole currency in which be99o accounts are denominated.
• "Terms" refers collectively to these Terms & Conditions as amended from time to time, together with any supplementary rules, game-specific terms, or promotional conditions published on the Platform.

By accessing the be99o platform, creating an account, making a deposit, placing a bet, or participating in any game or promotion, you confirm that you have read these Terms in their entirety and agree to be legally bound by them.

These Terms govern all aspects of the relationship between be99o and the player, including account registration, deposits, withdrawals, bonuses, game participation, and dispute resolution. Where specific game rules or promotional terms conflict with these general Terms, the more specific document shall prevail for the purpose of that game or promotion only.

To register and maintain an account on be99o, you must satisfy all of the following eligibility criteria at all times:

• You must be at least 21 years of age. be99o strictly enforces this minimum age requirement and may request documentary proof of age at any point during the account lifecycle.
• You must be a natural person. Corporate entities, trusts, and non-individual legal persons are not permitted to hold accounts.
• You must be accessing the platform from a jurisdiction in which online betting and casino gaming is not expressly prohibited by applicable law. It is your sole responsibility to determine whether your use of the platform is lawful in your location.
• You must not be a current employee, contractor, agent, or immediate family member of be99o or any of its affiliated service providers.
• You must not have had a previous be99o account closed for a breach of these Terms, fraudulent activity, or any other grounds determined by be99o at its sole discretion.
• You must provide accurate, truthful, and current personal information during registration, including your full legal name, date of birth, residential address, and valid contact details.

be99o reserves the right to verify the identity of any player at any time. Failure to provide satisfactory verification documentation within a reasonable period as specified by be99o may result in account suspension, restriction of withdrawals, or account closure.

Each player is permitted to hold one single active account on the be99o platform at any time. The opening of multiple accounts — whether under the same or different names, payment methods, or device identifiers — is strictly prohibited.

You are solely responsible for all activity conducted through your account, regardless of whether that activity was carried out by you or by another person who gained access to your credentials. be99o will not be liable for any losses arising from unauthorised account access where the player has failed to maintain appropriate security over their login credentials.

• You must keep your username, password, and any two-factor authentication credentials strictly confidential.
• You must notify be99o support immediately if you suspect that your account has been accessed without your authorisation.
• You must not transfer, sell, or assign your account or any account balance to any other person under any circumstances.
• Accounts showing no login activity for a continuous period of twelve (12) months may be classified as dormant. be99o reserves the right to apply a monthly inactivity administration fee to dormant accounts, details of which will be communicated to the registered email address prior to application.

All account deposits at be99o are processed in Bangladeshi Taka (৳). be99o accepts deposits via the following methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank transfer, City Bank transfer, BRAC Bank transfer, and other local payment methods as updated from time to time on the Platform.

• Minimum deposit amounts are specified at the point of deposit and are subject to change without prior notice.
• All deposits must originate from a payment account or instrument registered in the player's own legal name. Third-party deposits are prohibited without exception.
• be99o does not accept deposits via credit facilities, overdraft accounts, or funds obtained through illegal means.
• Deposits are typically credited to the player's account balance immediately upon confirmation from the payment provider. be99o is not responsible for delays caused by the player's payment provider or mobile financial service.
• be99o does not charge a platform fee on standard deposits. The player's payment provider may apply its own transaction fees independently of be99o.

Players may submit a withdrawal request at any time, subject to the conditions set out in this section. Withdrawals are processed exclusively to payment methods registered in the account holder's own name and previously used for a deposit, or verified as belonging to the account holder through the identity verification process.

• Withdrawal requests are subject to a pending review period during which be99o may verify account activity, identity, and compliance with these Terms before releasing funds.
• Any active bonus wagering requirement must be fully satisfied before the portion of the balance attributable to bonus funds becomes eligible for withdrawal.
• be99o reserves the right to request documentary verification of identity, address, and payment method ownership prior to processing any withdrawal.
• Minimum and maximum withdrawal amounts are set out on the withdrawal page within the Platform and are subject to periodic revision.
• Withdrawals to bKash, Nagad, and Rocket are typically processed within one (1) to three (3) business days, subject to verification requirements and payment provider processing times.
• be99o reserves the right to withhold or reverse a withdrawal where there is reasonable suspicion of fraudulent activity, a breach of these Terms, or a pending dispute.

be99o offers various bonuses and promotional incentives to players from time to time. All bonuses are subject to the specific terms published alongside each offer, including wagering requirements, minimum odds restrictions, eligible games, and expiry periods. The following general principles apply to all be99o bonuses:

• Bonuses are awarded at be99o's sole discretion and be99o reserves the right to modify, suspend, or withdraw any bonus offer at any time without prior notice.
• Only one bonus may be active on an account at any given time unless the specific promotion terms expressly state otherwise.
• Bonus funds and real-money funds are tracked separately within the account. When a withdrawal is requested while bonus wagering is in progress, be99o may remove the bonus funds and associated winnings from the balance before processing the withdrawal.
• Players who open multiple accounts for the purpose of claiming bonuses multiple times will have all associated accounts closed and all bonus-related winnings forfeited.
• Bets placed with bonus funds that do not meet the minimum odds or stake requirements specified in the promotion terms will not count toward the wagering requirement.
• be99o reserves the right to reclaim bonus funds and associated winnings where it determines that a player has exploited or attempted to exploit a promotion in bad faith.

All bets placed on be99o are subject to the specific rules applicable to the relevant sport, market, or casino game. General betting rules are as follows:

• All bets are final once confirmed. be99o does not permit the cancellation or amendment of a bet after it has been accepted by the system, except where a technical error or clearly incorrect odds have been applied, in which case be99o reserves the right to void the affected bet.
• In the event of a technical malfunction that affects the outcome of a game or bet, be99o reserves the right to void affected wagers and return stakes to players' accounts.
• be99o reserves the right to impose maximum stake limits on any market or game at any time. These limits may vary by player, account status, or market type.
• Cricket markets are subject to match-specific and tournament-specific rules, including provisions for rain interruptions, abandoned matches, and revised target calculations (DLS method). These rules are published within the cricket betting section of the Platform.
• Live casino game outcomes are determined by the relevant game studio's certified random number generation or live dealer processes. be99o is not responsible for discrepancies arising from the player's own internet connectivity or device performance during a live game session.
• Winnings from slots and RNG-based casino games are calculated in accordance with the published return-to-player (RTP) percentages applicable to each title. RTP figures are theoretical averages and do not guarantee individual session outcomes.

The following conduct is strictly prohibited on the be99o platform. Engaging in any of the activities listed below may result in immediate account suspension, permanent closure, forfeiture of balance, and reporting to relevant authorities where appropriate:

• Providing false, misleading, or fraudulent information at any stage of registration, verification, or account management.
• Using the platform if you are under 21 years of age or if you have been self-excluded from be99o or any other gambling platform.
• Using automated tools, bots, scripts, or any software designed to gain an unfair advantage in betting or gaming activities.
• Engaging in match-fixing, insider betting, arbitrage betting strategies intended to exploit pricing errors, or any form of fraudulent wagering.
• Attempting to launder money or process the proceeds of illegal activity through deposits, bets, or withdrawals on the Platform.
• Colluding with other players to manipulate game outcomes in live casino or multi-player game environments.
• Exploiting software bugs, errors, or vulnerabilities in the Platform for financial gain. Any player who discovers a bug or error must report it to support immediately rather than exploiting it.
• Chargeback abuse: initiating fraudulent payment disputes or chargebacks against legitimate transactions processed by be99o.

be99o is committed to promoting responsible gaming practices. The platform provides tools that allow players to manage their gambling activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are accessible from within the account settings dashboard.

• Players may set daily, weekly, or monthly deposit limits at any time. Increases to existing limits are subject to a 24-hour cooling-off period before taking effect.
• Players who wish to take a break from the platform may request a temporary self-exclusion period of between seven (7) days and twelve (12) months.
• Players who believe they have a gambling problem are encouraged to request permanent self-exclusion by contacting [email protected]. Permanently self-excluded accounts will not be reopened under any circumstances.
• be99o's full Responsible Gaming policy, including external support resources and guidance, is available on the dedicated Responsible Gaming page.

All content on the be99o platform, including but not limited to the website design, layout, graphics, logos, text, game interfaces, software, and trademarks, is the exclusive property of be99o or its licensed content providers. No part of the Platform may be reproduced, distributed, modified, or used for commercial purposes without the prior written consent of be99o.

Game titles and associated branding displayed on the Platform (including titles from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) remain the intellectual property of their respective owners and are used under licence. Players are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal, non-commercial entertainment purposes.

To the fullest extent permitted by applicable law, be99o shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to a player's use of the Platform, including but not limited to:

• Loss of funds resulting from the player's own failure to comply with these Terms.
• Losses arising from technical failures, internet outages, or device-related issues outside of be99o's direct control.
• Losses resulting from a player's failure to secure their account credentials against unauthorised access.
• Delays in processing deposits or withdrawals caused by third-party payment providers including bKash, Nagad, Rocket, and banking institutions.
• Any interruption, suspension, or termination of service where such action was taken in accordance with these Terms or was necessitated by circumstances beyond be99o's reasonable control.

Nothing in these Terms shall limit be99o's liability for death or personal injury caused by its own negligence, or for fraud or fraudulent misrepresentation, to the extent that such limitations are prohibited by applicable law.

be99o collects, stores, and processes personal data provided by players during registration and account use for the purposes of account management, identity verification, payment processing, fraud prevention, and platform improvement. The full details of how be99o handles personal data are set out in the Privacy Policy, which forms part of these Terms by reference.

By registering an account, you consent to the processing of your personal data as described in the Privacy Policy. be99o does not sell player personal data to third-party marketing organisations. Data may be shared with identity verification service providers, payment processors, and fraud prevention agencies strictly for the purposes described in the Privacy Policy.

be99o reserves the right to amend, update, or replace these Terms at any time. When material changes are made, be99o will provide reasonable notice to players via the registered email address or through a prominent notice on the Platform. The revised Terms will specify an effective date from which they apply.

Your continued use of the be99o platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with a material change, you should withdraw any remaining balance and close your account before the effective date of the revision.

If you have any questions, concerns, or queries regarding these Terms & Conditions, the be99o support team can be contacted by email. Please include your registered username and a clear description of your query to help the team respond efficiently.

Support email: [email protected]

Support is available 24 hours a day, seven days a week via live chat within the Platform. Email responses are typically provided within one (1) business day during normal operating periods. During high-volume periods such as major cricket tournaments and BPL season, response times may be slightly extended.